ARC Studio Booking Service FAQs
Do all stores offer services?
Yes, you can enjoy all of our Flash and Full Face Sessions in all of our stores.
Explore our services and book here.
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Do I need an appointment?
To ensure you get an appointment that suits you best, we strongly advise that you book your appointment ahead of time. Appointments can be made on the day if we have availability. Just visit your preferred ARC store and chat to an Architect at the till.
How do I book an appointment?
Booking an ARC service is easy. Here are your options:
Book online:
1. Visit the Bookings page on our website here.
2. Select your service
3. Fill out the booking form
3. A Digital Architect will confirm your appointment and send you a secure link to make payment. If you prefer to pay in-person, you can make payment at any ARC store.
Book in-store:
1. Head to your favourite ARC store
2. Chat to an Architect at the till to book your preferred service, date and time.
3. Make payment at the till.
I booked online, how do I pay for the service?
Once your booking request has been received and confirmed by our Digital Architects you will receive an email requesting payment. You can pay using the secure payment link in the email or if you prefer to pay in person, you can make payment at any ARC store. Your booking will be held for 24 hours.
How do I cancel or change an appointment?
If you need to change or cancel your booking please contact our Digital Architects or cancel in-store at least 24 hours before your appointment. Our Digital Architects are available between Monday and Friday, so if you need to cancel over the weekend, head to your closest ARC store and you can cancel in person. Cancellations made within 24 hours of your appointment will not be refunded as per our Services Terms and Conditions.
How should I prepare for my appointment?
For makeup appointments, think about what kind of look you want to achieve and feel free to bring inspiration images with you to help your Architect bring your vision to life.
Should I come to my appointment with makeup or a clean face?
We recommend you come to your appointment with a fresh face if you can. This means we can begin applying your look straight away. However, if you do come with makeup on, we’ll remove it for you at the start of your appointment, this just means it may cut into your appointment time a little.
Can I change or upgrade my service on the day?
If we have availability, absolutely!
What do I do when I arrive for my service?
Please arrive 10-15 minuntes prior to your appointment - this will give you time to start cleansing your make-up if needed. Find any architect and indicate you are in the store for a service. They will guide you to the correct area and to the appropriate member of the team.
What if I am late for my appointment?
We will hold your appointment for up to 15 minutes. If you are running late, please call the store to let them know. If you are more than 15 minutes late, you will be considered a no-show and your appointment will not be refunded according to our Services Terms and Conditions.
Please note that the end of your appointment time remains the same and the Architect will do as much as they can in the remaining appointment time.
I'm not feeling well, should I cancel?
If you have flu-like symptoms or a cold sore, we suggest rescheduling or cancelling your booking.
What do I do if I am unhappy with my service/look?
If you are unsatisfied with your treatment, we want to know. If you are in the store, ask for a manager. They can help address your concerns in the moment.
If you have already left the store, please reach out to our Digital Architects as soon as possible by calling 087 330 4946 or sending an email to hello@arcstore.co.za. Our Digital Beauty Architects are available Monday to Friday between 08:30 and 16:30.
What hygiene standards and safety regulations are in place for services?
Makeup brushes and any other tools used during a service are thoroughly cleaned and sanitised after each use.
If you would like your Architect to wear a face mask during your service, let them know and they will happily put one on.
What is your refund policy?
In order to qualify for a refund, cancellations must be made a least 24 hours before your appointment. Bookings that are cancelled less than 24 hours before the appointent will not be refunded as per our Treatment Terms and Conditions.
How long will it take to receive a refund for a cancelled booking?
If you cancelled your booking at least 24 hours before your scheduled appointment, your refund will be processed within 2 - 5 working days.
What is does redeemable mean?
If a service is redeemable, it means that the cost of the service can be fully redeemed on product purchases. Products must be purchased on the day of your service to the full amount of your service. You’ll have time at the end of your service to purchase your selected products and your Architect can help you choose the right products for you.
Can I return a product I purchased using the value of a redeemable service?
A product can be returned (subject to standards Ts and Cs eg. Unused, in original packaging etc). An apportioned value of the service will be deducted form the refund.