ARC & eBucks FAQs
How do I earn eBucks in-store at ARC?
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Pay for your products at the till with your qualifying FNB or RMB Private Bank debit/credit card that is linked to your eBucks Rewards Programme.
How Do I earn eBucks online arcstore.co.za?
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You need to make sure you are registered for eBucks to earn. If you have not registered yet, please visit www.eBucks.com.
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At checkout, pay using your qualifying FNB or RMB Private Bank debit/credit card that is linked to your eBucks Rewards Programme
Can I earn eBucks and Clicks Clubcard points in one transaction? Yes!
Online: You can earn both rewards at checkout, enter your Clicks Clubcard details and pay your order using your qualifying FNB or RMB Private Bank card
Instore: You can earn both rewards at checkout, present your Clicks Clubcard and then pay using your FNB or RMB Private Bank card
If I have forgotten my qualifying card, can I claim/earn my eBucks retrospectively?
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You will earn eBucks Rewards only if you are transacting with your FNB/RMB Private Bank card that is linked to your eBucks account.
If I pay using my qualifying card plus another tender type, will I earn eBucks on the whole purchase amount?
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You earn eBucks only on the value you pay with your qualifying FNB or RMB Private Bank card.
What happens to the eBucks I earned if I return a product?
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EBucks earned on that purchase will be deducted from your eBucks account to the value of your refunded item.
How much can I earn?
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Once FNB Private Clients, FNB Private Wealth and RMB Private Bank customers have met the requirements, they will earn eBucks as follows: |
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Reward Level 1 |
Reward Level 2 |
Reward Level 3 |
Reward Level 4 |
Reward Level 5 |
Maximum Qualifying Spend |
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FNB Premier customers |
1% |
2.5% |
5% |
7.5% |
15% |
3000 |
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FNB Private Clients |
2% |
5% |
10% |
15% |
30% |
6000 |
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FNB Private Wealth/ |
2% |
5% |
10% |
15% |
30% |
10 000 |
For more information regarding the eBucks program please visit www.eBucks.com.
When will my earned eBucks Rewards reflect in my account?
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Your Rewards for qualifying transactions will be allocated on or around the 8th of each month with the eBucks monthly allocations.
How do I check my eBucks balance?
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Online: login to the eBucks website and go to My eBucks.
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Call us on 087 320 3200.
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FNB's electronic channels: Register for and log onto FNB Online Banking or FNB Cellphone Banking.
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Log on the FNB/RMB Private Banking APP and select the eBucks Tab
How do I pay using eBucks in store at ARC?
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Paying with eBucks will only be available in September 2022
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Present your eBucks card at the till to pay and enter your 4-digit eBucks PIN when requested. Your eBucks card works just like a debit card.
How do I pay using eBucks online at arcstore.co.za?
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Paying with eBucks will only be available in September 2022
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Log onto the arcstore.co.za website,
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Browse the website and choose products to add to your shopping basket or cart, then start your check out.
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Choose eBucks as your payment method. You will be asked to enter your identity number and eBucks PIN. Once you are logged in, you will be able to see your eBucks account.
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Enter your One Time PIN (OTP)
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We will send an OTP to your cellphone so that you can confirm your online purchase and complete your order.
Can I pay using eBucks and another payment type instore at ARC?
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Paying with eBucks will only be available in September 2022
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Yes, if you do not have enough eBucks to pay for your purchase in full, you can pay the difference using your FNB or RMB Private Bank account or ANY OTHER TENDER TYPE e.g., Cash or gift voucher.
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Swipe your eBucks card at the till, enter your 4-digit eBucks PIN, then pay the balance with your bank card, cash, gift card etc.
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Important to note that you cannot earn eBucks Rewards on the amount transacted with eBucks or any other non FNB/RMB Private Bank
Can I pay using eBucks and another payment type online at arcstore.co.za?
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Paying with eBucks will only be available in September 2022
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Yes, if you do not have enough eBucks to pay for your purchase in full, you can pay the difference using your FNB or RMB Private Bank account or ANY OTHER TENDER TYPE e.g., Cash or gift voucher.
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You will only earn eBucks Rewards on transactions done with your qualifying FNB or RMB Private Bank card.
If I pay using eBucks, will I earn eBucks on the same transaction?
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Paying with eBucks will only be available in September 2022
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No, you cannot earn eBucks on thetransaction paid for in eBucks.
If I pay using eBucks and another payment type, will I earn eBucks on any of the transaction?
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Paying with eBucks will only be available in September 2022
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Yes! You will only earn eBucks Rewards on the Rand amount transacted with your FNB or RMB Private Bank card.
What if I wish to return a product, I paid for using eBucks?
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You may do so in accordance with our returns policy which can be found on our website.
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You will be refunded either with a store credit or a gift voucher
What if I wish to return a product, I partially paid for using eBucks?
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Your eBucks will be refunded by means of a gift voucher or store credit and the balance back to your original method of payment
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EBucks earned on that purchase will be deducted to the value of your FNB/RMB Private Bank card refunded amount.
Where is my eBucks refund?
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EBucks can only be refunded in the form of a gift voucher or a store credit
Rules to remember
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If using a promotional coupon, gift voucher or online credits, you will only earn eBucks on the remaining balance that is actually paid in Rands with your FNB or RMB Private Bank card, and not on the coupon, gift voucher or credit amount itself.
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You only earn on transactions made with your FNB/RMB Private Bank card.
This is not a comprehensive guide to the eBucks Rewards Programme earn rules. Please visit eBucks.com for the complete earn and spend rules.
See also ARC Ts&Cs